PRIVACY STATEMENT

ITLTC, LLC, including its related affiliates and subsidiaries (“ITLTC”), has created this Privacy and Security Statement (the "Statement") as part of our commitment to the privacy of our customers and visitors (“You” or “Your”). This Statement also provides You information on the collection, use, and disclosure of information about You in connection with Your use of our services, including those offered through our Sites (defined below), communications (e.g., emails, phone calls, and other verbal or written communications), and mobile applications (collectively, the “Services”).

Effective Date: January 1, 2025

At ITLTC, we value your trust and are committed to safeguarding the privacy and security of your personal information. This Privacy Statement outlines how we collect, use, disclose, and protect your information when you interact with our website, services, and solutions.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, company name, and job title when you contact us, fill out a form, or sign up for services.
Technical Information: IP address, browser type, device information, and usage data collected via cookies or similar technologies to improve our website and services.
Client Data: Information submitted by clients while using our managed IT services. This data remains the property of our clients and is handled with strict confidentiality and security measures.
Children’s Data: Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will delete it promptly.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our IT services
Respond to inquiries and support requests
Improve the functionality and user experience of our website
Communicate updates, insights, and service-related notifications
Comply with legal obligations and enforce our terms of service
Conduct internal audits, analytics, and service improvements
Fulfill contractual obligations to clients or vendors

3. Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with:

Trusted service providers or partners who assist in our operations under confidentiality agreements and data protection commitments
Sub-processors (e.g., cloud providers, RMM platforms, backup solutions) solely to the extent needed to fulfill service delivery
Legal authorities when required to comply with applicable laws, legal processes, or to protect our rights

4. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure server infrastructure
Encryption in transit and at rest
Employee access controls and security training
Regular audits of our internal systems

5. Data Retention

We retain personal and client information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, data is securely deleted or anonymized.

6. Your Rights and Choices

You have the following rights regarding your information:

Access: You may request access to your personal data
Correction: You may request that we correct or update your personal data
Deletion: You may request the deletion of your personal data
Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails
Portability & Objection (if applicable): If you are a resident of the EU or California, additional rights may apply under GDPR or CCPA

To exercise these rights, please contact us directly using the information below.

7. Cookie Policy and Tracking Technologies

We use cookies and similar technologies to:

Understand and improve user experience
Analyze site performance and traffic
Remember user preferences and login states
You can modify your cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Statement does not apply to those sites, and we encourage you to review their privacy policies before sharing any information.

9. Updates to This Statement

We may update this Privacy Statement periodically to reflect changes in our practices. Any updates will be posted on this page with the revised effective date. Continued use of our Services after changes signifies your acceptance of the updated policy.

10. Consent to This Policy

By accessing or using our Services, you agree to the terms of this Privacy Statement and consent to the collection and use of your information as described herein.

11. Contact Us

If you have any questions or concerns about this Privacy Statement or our data practices, please contact us:

📧 Email: support@itltc.com
📞 Phone: 954-358-4441
🌐 Website: www.itltc.com